Terms & Conditions

These Terms & Conditions govern your use of the DigiSparc website and the services provided by DigiSparc. By accessing or using our website or engaging our services, you agree to these Terms & Conditions.

1. About DigiSparc

DigiSparc provides digital services including website design and development, eCommerce development, search engine optimisation (SEO), digital marketing, website maintenance, and related technology services.

These Terms & Conditions apply to visitors, prospective customers, clients, and other users of the DigiSparc website and services.

2. Use of Our Website

You may use the DigiSparc website for lawful purposes only.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to the website, server, database, or systems.
• Introduce viruses, malware, malicious code, or other harmful material.
• Copy, reproduce, modify, distribute, or exploit website content without permission.
• Interfere with the normal operation or security of the website.
• Use automated systems to scrape or collect website content without our permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Services

DigiSparc provides services based on the requirements, specifications, and scope agreed with each client.

Services may include:

• Website design and development
• WordPress development
• eCommerce development
• Website redesign
• Search engine optimisation (SEO)
• Technical SEO
• Website maintenance
• Digital marketing
• Website performance optimisation
• Website support
• Other digital and technology-related services

The exact services, deliverables, timelines, costs, and responsibilities will be agreed separately with the client where applicable.

4. Project Scope and Requirements

Before beginning a project, DigiSparc may provide a proposal, quotation, project scope, or other written agreement describing the services and deliverables.

The client is responsible for providing accurate information, content, images, branding materials, access credentials, approvals, and other materials reasonably required to complete the project.

Changes to the agreed scope may result in additional charges, revised timelines, or both.

5. Client Responsibilities

The client agrees to:

• Provide accurate project information.
• Provide required content and materials on time.
• Provide necessary website, hosting, domain, email, or third-party access where required.
• Review and approve designs, content, and deliverables within a reasonable timeframe.
• Ensure that materials supplied to DigiSparc do not infringe third-party rights.
• Maintain appropriate backups of their own website and business data unless backup services are specifically included in the project.

Delays in receiving required information, approvals, access, or content may affect the project timeline.

6. Payments and Fees

Service fees will be communicated through a quotation, proposal, invoice, or other written agreement.

Depending on the project, DigiSparc may require an advance payment before work begins.

Unless otherwise agreed in writing:

• Work may begin after the required advance payment has been received.
• Additional work outside the agreed scope may incur additional charges.
• Outstanding invoices may result in suspension or delay of services.
• Completed work or deliverables may be withheld until applicable payments have been received.

Specific payment terms may vary depending on the project and will be communicated to the client before work begins.

7. Project Timelines

DigiSparc will make reasonable efforts to complete projects within the agreed timeframe.

However, timelines may be affected by:

• Delays in receiving content or information
• Delays in receiving approvals
• Changes to project requirements
• Third-party service issues
• Hosting or domain-related issues
• Technical problems outside DigiSparc’s reasonable control
• Unforeseen circumstances

Where circumstances affect a project timeline, DigiSparc will communicate the impact to the client where reasonably possible.

8. Revisions and Changes

The number of revisions included in a project may depend on the agreed project scope.

Requests that substantially change an approved design, functionality, structure, or project scope may be treated as additional work.

Additional work may require a revised quotation or additional payment before the work is undertaken.

9. Website Content

The client is responsible for ensuring that all content supplied to DigiSparc is accurate and legally permitted for use.

This includes:

• Text
• Images
• Videos
• Logos
• Product information
• Testimonials
• Documents
• Copyrighted materials
• Other intellectual property

DigiSparc is not responsible for claims arising from content supplied by the client where the client does not have the appropriate rights or permissions to use that content.

10. Intellectual Property

Unless otherwise agreed in writing, DigiSparc retains ownership of its own pre-existing tools, methods, processes, templates, code libraries, frameworks, design systems, and other proprietary materials.

Upon receipt of full payment for a project, ownership or usage rights to the specifically agreed client deliverables will be transferred or granted to the client according to the applicable project agreement.

Third-party themes, plugins, software, stock images, fonts, APIs, and other licensed materials remain subject to their respective licence terms.

11. Third-Party Services

DigiSparc may use third-party platforms and services when delivering projects.

These may include:

• Web hosting providers
• Domain registrars
• WordPress
• WordPress plugins
• Payment gateways
• Email services
• Analytics platforms
• Search engines
• Social media platforms
• APIs
• Cloud services
• Security services
• Other third-party software or platforms

Third-party services are subject to their own terms, conditions, availability, and privacy policies.

DigiSparc is not responsible for changes, interruptions, failures, pricing changes, security incidents, or policy changes made by third-party providers.

12. SEO Services

SEO results depend on many factors outside DigiSparc’s direct control.

While DigiSparc will use reasonable professional efforts to implement agreed SEO strategies, we do not guarantee:

• A specific search engine ranking
• A specific position on Google or another search engine
• A specific amount of organic traffic
• A specific number of leads or enquiries
• A specific revenue outcome

Search engine algorithms, policies, competition, website changes, and other external factors can affect SEO performance.

13. Website Maintenance and Support

Where maintenance or support services are provided, the exact services included will depend on the applicable agreement.

Maintenance may include updates, troubleshooting, content changes, backups, security checks, or other services where specifically agreed.

Support does not automatically include major redesigns, new functionality, third-party software development, or work outside the agreed maintenance scope.

14. Website Availability

We aim to keep the DigiSparc website available and functioning properly. However, we do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Hosting issues
• Security incidents
• Technical failures
• Internet or network problems
• Third-party service interruptions
• Circumstances beyond our reasonable control

15. Disclaimer

Information provided on the DigiSparc website is for general informational purposes.

Although we make reasonable efforts to keep website information accurate and up to date, we do not guarantee that all information is complete, current, or free from errors.

You should obtain appropriate professional advice where necessary before making business or financial decisions based on information provided on the website.

16. Limitation of Liability

To the extent permitted by applicable law, DigiSparc will not be responsible for indirect, incidental, consequential, special, or loss-of-profit damages arising from the use of our website or services.

This may include loss of:

• Revenue
• Business opportunities
• Data
• Profits
• Reputation
• Website traffic
• Search engine rankings

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

17. Confidentiality

DigiSparc will take reasonable steps to protect confidential information shared by clients in connection with a project.

Clients are also expected to keep confidential any proprietary information, credentials, documentation, pricing, or other confidential information provided by DigiSparc.

Confidentiality obligations may be subject to additional agreements where required.

18. Termination

Either party may terminate a service arrangement according to the terms agreed for the relevant project or service.

DigiSparc may suspend or terminate services where:

• Payments remain overdue
• The client materially breaches the agreed terms
• Required information or access is not provided
• The client engages in unlawful or abusive behaviour
• Continuing the service would create a security, legal, or operational risk

Any outstanding amounts for services already provided may remain payable following termination.

19. Refunds and Cancellations

Refund and cancellation terms may vary depending on the service and project agreement.

Any applicable refund, cancellation, or termination conditions will be communicated to the client before or during engagement.

Unless otherwise agreed in writing, payments for work already completed or services already provided may not be refundable.

20. External Links

The DigiSparc website may contain links to third-party websites and services.

These links are provided for convenience or informational purposes.

DigiSparc does not control and is not responsible for the content, availability, security, or practices of third-party websites.

21. Changes to These Terms

DigiSparc may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

22. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or DigiSparc services will be subject to the jurisdiction of the appropriate courts in India, unless otherwise agreed in writing or required by applicable law.

23. Contact Us

If you have questions regarding these Terms & Conditions or our services, please contact us.